Terms and Conditions

Introduction and License

Pistol is operated under the License: Curacao eGaming. We provide a variety of online gaming services, including real-money gambling through various online pokies options. Pistol is committed to offering a safe and enjoyable gaming environment, adhering to all applicable regulations and consumer protection standards in Australia.

Eligibility

To participate in Pistol’s services, users must be at least 18 years of age. Access to our platform is restricted in certain jurisdictions, including but not limited to, regions where online gambling is prohibited. It is the responsibility of the user to ensure that they comply with all local laws applicable to online gambling before creating an account.

Account Rules

1. Each player is allowed only one account. Creating multiple accounts is strictly prohibited and may result in account suspension or closure.
2. Users must complete mandatory KYC (Know Your Customer) verification before engaging in real-money gameplay. This process involves submitting valid identification and other necessary documents to verify age and identity.
3. Players are responsible for maintaining the security of their account credentials. Pistol is not liable for any unauthorized access to accounts resulting from negligence on the user’s part.
4. If a user suspects any unauthorized use of their account, they must contact the support team immediately. Failure to report such incidents may lead to account penalties.

Deposits and Withdrawals

1. Players can fund their accounts using various payment methods as outlined on our platform. All transactions must comply with AML (Anti-Money Laundering) regulations.
2. Users are required to complete verification checks before processing withdrawals. This may include providing identification, proof of address, and payment method verification.
3. Deposit transactions are processed immediately, while withdrawal requests will be processed within a reasonable timeframe, typically within 3 to 5 business days, subject to verification.
4. Pistol reserves the right to delay or refuse any transaction if it is deemed suspicious or in violation of regulatory requirements.

Prohibited Activities

Engaging in any of the following activities is strictly prohibited:

• Cheating or attempting to manipulate the outcome of any game.
• Fraudulent activities, including but not limited to, the use of stolen payment methods.
• Bonus abuse, including the exploitation of promotional offers through dishonest means.
• The use of bots or automated systems to play games or manipulate gameplay.
• Any unauthorized manipulation of gameplay or exploitation of system errors.

Limitation of Liability and Termination

Pistol reserves the right to suspend, restrict, or permanently close user accounts if any violations of these Terms and Conditions occur, or if required by regulatory obligations or in response to suspicious activity. Users may not hold Pistol liable for any losses resulting from account termination or suspension under these circumstances.

Bonus Terms and General Promotional Conditions

1. Bonuses and promotions are subject to specific terms and conditions, which will be outlined at the time of the offer. Users should review these terms carefully before participating.
2. Bonuses may require a minimum deposit and are subject to wagering requirements. Failure to meet these requirements may result in the forfeiture of bonus funds.
3. Pistol reserves the right to modify or terminate any promotional offer at its discretion.

Fair Play and Game Integrity Rules

Pistol is committed to fair play and ensuring the integrity of all games offered. All online pokies are regularly audited for fairness. Any user found to be engaging in unfair practices will face penalties, including potential account closure.

Fraud Prevention and Security Monitoring

Pistol employs advanced security measures to monitor for fraudulent activity and ensure the integrity of the gaming environment. Users may be subject to additional verification checks if suspicious activity is detected.

Dispute Resolution and Complaint Handling Process

1. In the event of a dispute, users should first contact the support team to attempt to resolve the matter amicably.
2. If a satisfactory resolution is not achieved, users may escalate the issue to an independent dispute resolution body as outlined in our complaint handling process.
3. All complaints will be handled promptly and fairly, ensuring compliance with relevant regulations.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Australia.

Responsible Gambling Measures and User Protection Tools

Pistol is dedicated to promoting responsible gambling. We provide users with various tools and resources to assist in managing their gambling activities, including:

• Deposit limits to control spending.
• Self-exclusion options for users who wish to take a break.
• Access to responsible gambling information and support organizations.

By engaging with Pistol, users acknowledge that they have read and understood these Terms and Conditions and agree to abide by them. Pistol reserves the right to amend these terms at any time, with changes communicated through the platform.